The implementation process typically starts when we set up your account and you pay your first bill.

 Implementation checklist/pre-planning, helpful tips

  • Determine the data files that you can extract from your current provider
  • Determine the data fields/information that you hope to migrate to VineSpring
  • VineSpring Payments is configured directly in the VineSpring app so we'll help establish the connection to your bank.  You will want to determine if you have any obligations or fees with your current payment provider.
  • Document your product details that you wish to build in VineSpring
  • Gather your log-in information for any third-party implementations
  • If you are using a customer developer to integrate with VineSpring, check out our Software Developers Kit.

Onboarding Process
As soon as you sign up with VineSpring, our onboarding manager will contact you to learn more about your set up, system needs, and 3rd party integrations (ie. MailChimp, ShipCompliant, Square, etc.).

  • Access to the VineSpring admin page is typically created within 24-48 hours
  • 3rd party integrations, tax and shipping configuration and one on one training typically occurs within 2-4 weeks depending on scheduling and coordination with our team.
  • Typical data migration takes about 2-4 weeks depending on complexity.
  • I would plan on a 1 month implementation timeline to make sure that your team has the prep time it needs.

Included at no additional charge

  • Standard onboarding and system set up.
  • Migration of your customer data (Name, Address, Phone, email, etc.)
  • Administration site and standard configuration of tax rates and shipping methods.
  • System training, guidance and access to self-training videos and resources
  • Assistance with Hosted Storefront set up.  Custom integrations may require integration consulting as noted below.
  • Set up of 3rd party integrations

Additional services provided for a cost:

  • Migration of credit card data and/or order history - $1,000
  • Additional services including product set up, system engineering, site integration consulting, etc. - $200/hr
  • Our team will let you know in advance if they need to charge for any services and will give you a quote prior to starting work.
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