VOID

When to use this button:

Customer will be refunded in full and order will be voided.

What this button will do:

  • Return all items back to Inventory

  • Refund the order in full to the payment method(s) originally used

  • Order will now be in Voided status

REFUND/EXCHANGE

When to use this button:

Customer wants to exchange bottles or otherwise change the order in some way. There will be a balance due or refunded as a result.

What this button will do:

  • Makes it easy to add/delete products in the order

  • Any resulting Product qty changes will be reflected in Inventory

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