To refund a transaction, open the order. 

Click on the Edit button located in the top right corner.

A new page will open, taking the order to a draft state. This will allow you to modify the order.

To issue a refund, you must create a balance due.

-Refunding the entire order? Delete out all of the items.

-Changing ship method from ship to pickup? Edit the ship method to pickup and that will create a balance due.

Once you have made your changes click the Pay button. Then select the refund method and click Finish Order.

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