To refund a transaction, open the order.
Click on the Edit button located in the top right corner.
A new page will open, taking the order to a draft state. This will allow you to modify the order.
To issue a refund, you must create a balance due.
-Refunding the entire order? Delete out all of the items.
-Changing ship method from ship to pickup? Edit the ship method to pickup and that will create a balance due.
Once you have made your changes click the Pay button. Then select the refund method and click Finish Order.