Before you begin

Save a copy of your existing rates 

Go to Settings > Shipping and click on Export Rates, located in the top right - this will download all of your existing rates. Save a copy of these to your computer. This is an important step because whatever you upload will *replace* the rates that currently exist. It's a good idea to keep a copy in case you need to re-upload the existing rates for any reason.

Make changes to your rates

Open the existing rates, previously downloaded and saved to your computer.

Make edits directly on this spreadsheet. Note: Leave any rates that are *not* being edited, untouched. 

If you are adding any new Plans, Methods or Zones, you must add these directly to VineSpring prior to uploading the spreadsheet. Note that Plans and Methods must match exactly what you have entered in VineSpring. (Example: If you create a new Method called, 'Fedex2Day', be sure your spreadsheet says 'Fedex2Day' and not 'Fedx2day'. These must match exactly or the upload will fail).

Once your spreadsheet is complete, save as 'New' and then go back to Settings > Shipping.

Click on Import Rates, located in the top right and upload the file.

NOTE: Whatever you upload will replace all rates that are currently in the system.

Troubleshooting

Why doesn't my new method show up online as a shipping option? This is due to one of two things:

Reason 1: Check your Display options
Go to Settings > Shipping > Methods
Click on the Method in question.
Confirm that the Displayed (on website) option is checked.

Reason 2: Check that your Method has rates

Ship methods with no rates will not show up on your website. This includes free shipping options like Pickup. For free shipping options, enter a Lower Bound of '1' and an Upper Bound of '1000' and a rate of '0'.


Why do I get an error message when I attempt to upload my rates?

Did you add any extra columns to the upload template? If so, you will need to delete those prior to upload.

Check that any new Methods or Plans match exactly what you have entered in VineSpring. (Example: If you create a new Method called, 'Fedex2Day', be sure your spreadsheet says 'Fedex2Day' and not 'Fedx2day'. These must match exactly or the upload will fail).

Confirm that you do not have any blank cells in your spreadsheet. 

We understand that the Shipping Rates section can be a little overwhelming. If you have any questions about the process, feel free to contact Support. We are here to help!

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